Frequently Asked Questions

Everything you need to know about your Supertails style journey.

How do I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.

What is your return and exchange policy?

We offer a 15-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements with a similar garment you already own for the best fit.

Do you offer international shipping?

Currently, Supertails ships across the country. We are working on expanding our reach to international fashion enthusiasts very soon—stay tuned for updates!

How should I care for my Supertails garments?

To ensure longevity, we recommend following the care instructions on the inner label of each garment. Generally, cold machine washes and air drying help maintain fabric quality and color.